Once you have a policy with Morgan Price our claims procedure is simple. All you need to do is follow the steps below:

Medical Emergency claims

1. Where possible you should contact our helpline within 48 hours so they can assist you and arrange payment etc.

2. Call the helpline number located on the back of your membership card:
+44 (0)1444 442 865.

3. Select option 1 - A treatment guarantee form will not be required for emergency cases.

Non-emergency claims

All claims should be submitted in line with the claims procedure in your policy wording but as a summary:

In-patient claims

1. Treatment authorisation will need to be obtained from Morgan Price prior to any treatment commencing.

2. Call the helpline number located on the back of your membership card:
+44 (0)1444 442 865 and select option 2.

In most circumstances we can then arrange to pay the hospital directly.

Out-patient and dental claims

1. Visit your physician or dentist in the usual way, remembering to take a claim form with you and request the physician/dentist to complete page 3 of the form.

2. Pay for the treatment yourself – make sure you get a receipt.

3. Complete page 1 and 2 of the claim form and send it, along with receipts, to morganprice@intana-assist.com or to the postal address stated on the form. Remember to keep a copy for your records.

Please note: We would remind you that all claims should be submitted within 6 months of the date of treatment otherwise they will not be considered for reimbursement.

The full claims procedure can be found in your policy wording. Since the procedure for claiming is different depending upon the policy that you have, please ensure you read the section in your policy wording on claims and making a claim to ensure you are not penalised and to avoid co-insurance being applied to any reimbursement payment.

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We aim to answer all enquiries within 48 hours: info@morgan-price.com