Once you have an Evolution Health Asia Pacific policy with Morgan Price our claims procedure is simple. All you need to do is follow the steps below:

Medical Emergency claims

1. Contact our 24 hour claims helpline immediately on the number shown on your membership card:
+44 (0) 1379 777 770 or
claims@morgan-price.com

You will need to provide your certificate number and details of the treating physician/medical facility.

2. Assistance will be provided to approve and arrange evacuation/transportation, if necessary, and to arrange direct settlement of costs with medical facilities for covered treatment.

3. If you are unable to make contact immediately, you must call the helpline within 48 hours to obtain approval and pre-authorisation of costs.

You will be responsible for 25% of the covered costs if you do not obtain authorisation.

In-patient and Day-patient claims

1. Pre-authorisation must be obtained before commencing any In-patient and Day-patient treatment.

You will be responsible for 25% of the covered costs if you do not obtain pre-authorisation.

2. Contact our 24 hour claims helpline immediately on the number shown on your membership card:
+44 (0) 1379 777 770 or
claims@morgan-price.com

You will need to provide your certificate number and details of the treating physician/medical facility.

3. Once the treatment costs have been approved by our Claims Team, in most circumstances we can arrange to pay the treatment costs directly to the hospital/clinic.

Out-patient and dental claims

1. Visit your physician or dentist in the usual way, remembering to take a claim form with you and request the physician/dentist to complete sections 6 and 7 of the form.

2. Pay for the treatment yourself and obtain an invoice/receipt.

3. Complete sections 1 to 5 of the claim form and send it, along with receipts, to claims@morgan-price.com or by post to the address on the claim form.

Remember to retain a copy of the claim form and invoices/receipts.

Please note: We would remind you that all claims should be submitted within 6 months of the date of treatment otherwise they will not be considered for reimbursement.

The full claims procedure can be found in your policy wording. Since the procedure for claiming is different depending upon the policy that you have, please ensure you read the section in your policy wording on claims and making a claim to ensure you are not penalised and to avoid co-insurance being applied to any reimbursement payment.

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