Once you have an Evolution Health Asia Pacific policy with Morgan Price our claims procedure is simple. All you need to do is follow the steps below:

Medical Emergency Claims

Call for health insurance claims

1. Contact our 24 hour claims helpline immediately on the number shown on your membership card:
+44 (0) 3300 581 668 or email:
AsiaClaims@morgan-price.com

You will need to provide your certificate number and details of the treating physician/medical facility.

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2. Assistance will be provided to approve and arrange evacuation/transportation, if necessary, and to arrange direct settlement of costs with medical facilities for covered treatment.

How long do health insurance claims take

3. If you are unable to make contact immediately, you must call the helpline within 48 hours to obtain approval and pre-authorisation of costs.

You will be responsible for 25% of the covered costs if you do not obtain authorisation.

In-Patient & Day-Patient Claims

International Health Insurance claim checks

1. Pre-authorisation must be obtained before commencing any In-patient and Day-patient treatment.

You will be responsible for 25% of the covered costs if you do not obtain pre-authorisation.

Call for health insurance claims

2. Contact our 24 hour claims helpline immediately on the number shown on your membership card:
+44 (0) 3300 581 668 or email:
AsiaClaims@morgan-price.com

You will need to provide your certificate number and details of the treating physician/medical facility.

How to claim international health insurance

3. Once the treatment costs have been approved by our Claims Team, in most circumstances we can arrange to pay the treatment costs directly to the hospital/clinic.

Pre-Authorisation Requests for Planned In-Patient, Day-Patient, Out-Patient & Dental Claims

Call for health insurance claims

1. For claims requiring pre-authorisation, please call the helpline number located on the back of your membership card:
+44 (0) 3300 581 668 or email:
AsiaClaims@morgan-price.com

Morgan price more information

2. Please have the following information to hand for the person requiring medical treatment:

- Full name
- Date of birth
- Membership Number (this can be found on the front of the membership card)
- Location
- Name and contact details of the treating physician/dentist/hospital
- Details of the medical/dental condition

Out-Patient & Dental Claims

Medical icon insurance claim

1. Visit your physician or dentist in the usual way, remembering to take a claim form with you and request the physician/dentist to complete sections 6 and 7 of the form.

How to claim international health insurance

2. Pay for the treatment yourself and obtain an invoice/receipt.

Insurance for expatriates healthcare claim icon

3. Complete sections 1 to 5 of the claim form and send it, along with receipts, to
AsiaClaims@morgan-price.com or by post to the address on the claim form.

Remember to retain a copy of the claim form and invoices/receipts.

Please note: We would remind you that all claims should be submitted within 6 months of the date of treatment otherwise they will not be considered for reimbursement.

The full claims procedure can be found in your policy wording. Since the procedure for claiming is different depending upon the policy that you have, please ensure you read the section in your policy wording on claims and making a claim to ensure you are not penalised and to avoid co-insurance being applied to any reimbursement payment.

Got a question?

We're here to assist, please call +44 (0)1379 646730

Drop us a line

We aim to answer all enquiries within 48 hours: info@morgan-price.com