Customer Service Advisor

We are looking for positive, motivated individuals to join our award-winning team.

As a Customer Service Advisor, your role is to offer a seamless customer journey for our existing and new clients. You will act as a liaison, provide product information and resolve any queries. This is a varied role and you will work closely with our Finance and Claims teams to provide first-rate administrative support.


  • 22 days annual leave, plus 8 Bank Holidays
  • Free on-site parking
  • Company Pension Scheme (after 3 months)

After successful completion of probation:

  • Private Medical Insurance (taxable benefit)
  • Life Plan (4 times salary)
  • Company Sickness Scheme
  • Opportunity for progression


  • Be the first point of contact for our clients whether taking inbound calls, responding to emails or using our Morgan Price chat service
  • Build and maintain relationships with our clients, providing support before, during and after inception of their policy
  • Provide customers with product and service information, and explain features and benefits in a clear and transparent language
  • Create, issue and manage quotations and policy documents ensuring both are processed in accordance with company guidelines, agreed Service Level Agreements (SLAs) and Financial Conduct Authority (FCA) requirements
  • Continuously demonstrate the company values and embody this through all work practices
  • Maintain knowledge of our products and services
  • Resolve queries and questions effectively
  • Input data into our in-house systems
  • Maintain digital and paper files
  • Act in a professional and empathetic manner
  • General administration with flexibility to perform other duties, as and when required to ensure the smooth running of the company

Technical Requirements

  • Excellent organisational and coordination skills, as well as a keen eye for detail and the ability to deal with sensitive and highly confidential information appropriately
  • Professional and friendly telephone manner
  • Experience of working within customer services or administrative roles
  • Multi-tasking abilities
  • Ability to listen to customer requirements and problem solve
  • Experience and capability of working toward deadlines
  • Determination to exceed customer expectations and work around obstacles to provide an efficient and effective service
  • Approachable team player who is quick to adapt to changing priorities

Personal Skills

  • Self-awareness
  • Honesty
  • Fairness and consistency
  • Team player
  • Professional and well-presented
  • Self-motivated
  • Can-do attitude

To apply, please send your CV and covering letter to Sarah Tate, HR Manager at

Candidate Consent

So we can process your application, we are required to handle your personal data and are required by law to obtain your consent to do so. For more information on the data we require, and how we handle your data, please visit our company privacy policy by clicking here.

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